All bookings are accepted on the following terms:

1. (a) Northumbria Coast and Country Cottages Limited (NCCC Ltd.) act as booking agents for the owners of the holiday homes.
   (b) The contract, once formed, will lie between you, the holidaymaker and the owner (“the owner”) of the property in respect of which the booking is made. Northumbria Coast and Country Cottages Limited act solely in the capacity of a Booking Agent and are not a party to the contract.
   (c) Reservations made via our availability system are subject to a confirmation email to confirm that the reservation can be accepted.

2. No contract exists until a completed booking form or web reservation form has been received by us with a deposit of 50% of the rent, and our confirmation of the booking has been despatched. Thereafter the holidaymaker becomes liable for the balance of the rent and this must be paid eight weeks before the date of the commencement of the holiday. Payment of the Cancellation Protection Insurance is due with the deposit.

3. The booking shall be deemed to be for the purpose of the people whose names appear on the booking form. The maximum number of persons allowed at the property is clearly stated in the particulars and must not be exceeded without the prior consent of the property owner. In the event that the maximum number is exceeded without prior consent as aforesaid the owner has the right to revoke the booking without refund. Bookings will not be accepted from parties of young people and NCCC Ltd. and the owners reserve the right to refuse or revoke any bookings from parties which may in their opinion be unsuitable for the property concerned

4. If you cancel a booking for which you have contracted, we will do what we can to re-let the property, and if we are successful, we will refund any payment made by you, less the £15.80 booking fee including VAT, the handling charge of £35.00 + VAT for every week booked and the insurance premium fees. Should the cancellation be for reasons not covered by the insurance plan and we are unable to re-let the booking, the booking is forfeit and the balance is still payable on the due day. For circumstances covered by the insurance plan all monies will be refunded less the booking fee, cancellation insurance premium and administration fee.

5. Once a booking has been accepted by NCCC Ltd. it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change. A handling charge of £35 + VAT will be payable.

6. If for any reason it proves necessary for us to make a change in your holiday booking by reason of the unexpected withdrawal of the property by the owner, or by reason of overbooking, or for some other reason, we will endeavour to make an alternative booking, or failing this we will refund to you any monies paid by you. Nevertheless, we shall be under no further obligation or liability in this respect.

7. Keys must be collected from and returned to the key holder/location. Details will usually be given unless we state otherwise, when we acknowledge your final balance.

8. We neither own nor operate the holiday home, and your occupation of the property is subject to any conditions and regulations imposed by the owner. In the circumstances we cannot accept any responsibility for loss or damage to the property or person unless this can be attributed to our employees acting in the course of their duties.

9. You are obliged to keep the holiday home and all furnishings, fixtures, fittings and effects, in the same state of repair and condition as they were in at the commencement of the holiday and to ensure that the home is left clean and tidy. In default of such obligation, you are obliged to reimburse the owner against any costs incurred by the owner in remedying such default.

10. You will be responsible for any damage to the holiday home, or the furniture, fixtures, fittings and effects. Anything broken or damaged should forthwith be repaired, or replaced with an article of similar type and value. If this is not possible, any damage or breakage should be reported to the owner or to us, and paid for before departure. Owners reserve the right to raise invoices for any damage caused during your stay at a later date.

11. You will permit the owner or us (with or without workmen or others) at reasonable times and on reasonable notice to enter and inspect, and if necessary to repair the property, or to enter the property without notice in an emergency to repair the property or adjoining premises.

12. You must not assign or part with the possession of the property or any part of it, or anything contained in the property or use it other than as a single dwelling for holiday occupation by the people whose names appear on the booking form.

13. You must ensure that nothing happens which may be a nuisance or inconvenience to occupiers of neighbouring or adjoining property or adversely affect any insurance of the property and also ensure that the floors are not overloaded.

14. It is clearly stated in the particulars whether or not pets are allowed at the property. This must be strictly adhered to. If pets are allowed, then you must keep them under strict control. You must not leave pets unattended in the properties and you must exercise them away from the premises. Pets are not permitted in the bedrooms or on the furniture.

15. If you feel you have a genuine complaint in respect of your holiday home, then this should immediately be reported to the owner or to us. We can take no personal responsibility in this respect, but we will refer it to the owner. Complaints which are not reported immediately, will not be entertained subsequently, and no correspondence will be entered into in respect of complaints made on departure or after your return home.

16. These conditions shall be deemed to have been accepted by you, at the time when you complete the booking form.

17. NCCC Ltd takes every care to ensure the accuracy, both written and verbal, of the property/village details. All information on this website and in our Brochure is given in good faith and is believed to be correct at the time of writing and going to press, but NCCC Ltd cannot be held responsible for changes beyond its control which may become known after writing and going to press.  In addition, whilst we advertise properties as non-smoking or no pets as instructed by the Owner, we cannot guarantee the fact.  NCCC Ltd's description of a cottage shows what amenities that property has but generally does not state what is not in the property.  Furthermore, NCCC Ltd cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, neighbouring buildings works, damage resulting from exceptional weather conditions or the Owner's negligence resulting in loss, injury or accident. Please be aware that if a property is advertised as having an enclosed garden, this does not recessarily mean a secure garden.  It may be enclosed by hedging or open style fencing.

18. No person in our employment has any authority to make or give any binding representation or warranty whatsoever in respect of any holiday home or otherwise.

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